Shipping Policy

Aura by Rutu is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. We ship across the globe from Ahmedabad, India.

Please note by purchasing from Aura by Rutu, you as the buyer agree to our shopping terms, conditions and policies.

PROCESSING YOUR ORDER

We process your order within 2-3 business days (excluding weekends and public holidays) In case you need a garment by a particular date, please reach out to our team and inform us in advance so that we can try and accommodate your request if possible. Pre-ordered items will be processed once the stock arrives within 2-3 business days.

Successfully placed orders will receive an email confirmation with the order details. If you do not get and email, try checking the Spam folder or contact us for confirmation.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned to us due to an incorrect address, then only we will refund the original order (excluding shipping charges) and ask to resubmit new order.

If you need assistance with your order, please immediately contact us at info@aurabyrutu.com. We will not be able to make any changes once the order is dispatched.

SHIPPING

 

USA Domestic

We offer flat $3.99 shipping charges in USA for order value up to $65; shipping is free above $65 of order value within USA.  You will see these charges at checkout.

For rest of the world, we charge flat USD 25 shipping charges.

We work with reputed shipping agencies to ensure timely delivery. Please note for deliveries; it normally takes up to 2-8 days (exclusive of processing time). We are not responsible for delays caused by shipping companies. Some areas may take longer depending on customs.

Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged to custom clear your goods and deliver them to your doorstep.

Shipping costs are non-refundable.

 

We offer free domestic shipping in India.

We work with reputed shipping agencies to ensure timely delivery. Please note for deliveries it normally takes up to 2-8 business days (exclusive of processing time). We are not responsible for delays caused by shipping companies.Our prices are inclusive of all taxes except Octroi, if applicable in your region.

Shipping costs are non-refundable.

TRACKING

You can track your couriers once we send you an email about the tracking details after your order is shipped.

Cancellation will only be accepted if your order hasn’t been shipped. If you cancel your order before it has shipped, we will refund the entire amount.